SHIPPING POLICY
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UK
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Ready to ship items will be shipped within 5 working days using POST OFFICE.
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Made to order items take up to 8 weeks to be made and dispatched. Please note that shipping duration is not included within this time frame.
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Where parcels are signed for; please ensure the delivery address can receive parcels in person.
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Tracking numbers will arrive via email once your items have been dispatched (If you choose tracked shipping.)
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Please contact me directly if you need your item sooner to discuss options.
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Lunaflux Jewellery is hand made and may vary minimally to promotional images.
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Please be mindful of potential delivery delays due to the pandemic.
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Although great care is taken to dispatch items promptly, I am not responsible for delays due to shipping services once items are dispatched.
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Europe & International Shipping from the UK
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Royal Mail’s International tracked and signed for service are used within Europe and Worldwide to ensure safe shipping of items.
Ready to ship purchases are dispatched within 5 working days of ordering.
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Made to order items take up to 8 weeks to be made and dispatched. Please note that shipping duration is not included within this time frame.
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Please check your local customs authority to determine any additional costs that you may incur prior to placing your order.
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Import duties and tax charges are not included in the shipping price and are the customers responsibility.
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Please be mindful of potential delivery delays due to the pandemic.
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Although great care is taken to dispatch items promptly, I am not responsible for delays due to shipping services once items are dispatched.
RETURN & EXCHANGE POLICY
Exchanges are available for Ready to Ship items only.
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All Lunaflux Jewellery is non returnable and non refundable.
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Returns postage and shipping costs are the responsibility of the customer.
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NOTE: Please ensure that you have the correct ring size when purchasing to avoid disappointment. Ring sizers are available in the shop, with free postage to the UK. Please check the FAQ page for more information on ring sizing.